§ A252-11. Local business office; complaints.

Latest version.

A.
During the term of this franchise and any renewal thereof, the grantee shall maintain within Schenectady County a business office. This office shall be open to receive inquiries or complaints from subscribers during the normal business hours of 9:00 a.m. to 4:00 p.m., Monday through Friday. Any complaints from subscribers shall be acted upon as soon as practicable but within no more than three (3) business days of their receipt.

B.
The permittee shall provide notice to each subscriber, at intervals of not more than one (1) year, of the procedure for reporting and resolving subscriber complaints. Such notice may be written or be by such other means as the New York Commission on Cable Television may from time to time approve upon application by the permittee.
[Amended 8-21-1974]

Amended 10-11-1972

                    
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